Getting regular care is an important way to stay healthy. Parkland Community Health Plan offers several benefits and services that make it easier to access the care you need.
Non-Emergency Medical Transportation (NEMT)
NEMT benefits are available to all HEALTHfirst (STAR Medicaid) members. Services include no-cost rides to and from the doctor, dentist, hospital, drugstore, or other Medicaid service providers. If you need a ride, PCHP may be able to help with:
- Public transportation, like the city bus.
- Money to buy gas.
- A taxi or van service.
- Commercial transit, like a bus or plane.
To schedule a trip, call Access2Care at 1-833-931-3844 (TTY 7-1-1). You will need to provide:
- Your Medicaid ID number.
- Your address.
- Your phone number.
- The date and time that you need the ride.
- Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent.
To learn more about NEMT, click here.
Language Assistance
Parkland Community Health Plan wants to make sure our members understand the information they receive about their care. Our language assistance services include:
- No-cost language services to people whose primary language is not English. This includes access to qualified interpreters and information written in other languages.
- No-cost aids and services to people with disabilities. This includes qualified sign language interpreters and written information in other formats (like large print, audio, and accessible electronic formats).
- A toll-free and Teletypewriter/Telecommunications Device for the Deaf (TTY/TDD) telephone number to our Member Services Department: 1-800-735-2989 or 7-1-1.
If you need any of these services, please call the number on your ID card or the PCHP Member Services Department:
- HEALTHfirst (STAR Medicaid): 1-888-672-2277
- KIDSfirst (CHIP/CHIP Perinate): 1-888-814-2352
To learn more about language services, please refer to your Member Handbook:
Need answers to health questions? Call the 24-hour Nurse Line.
Have questions about recovery from surgery, childbirth, illness, or infection?
Get professional help. Call the 24-Hour Nurse Line.
There is no cost to you for this Parkland Community Health Plan service.
HEALTHfirst STAR Medicaid: 1-888-667-7890
KIDSfirst CHIP/CHIP Perinate: 1-800-357-3162
