Parkland KIDSfirst (CHIP)
The Children's Health Insurance Program (CHIP) offers low-cost health coverage for children from birth through age 18. CHIP is designed for families who earn too much money to qualify for Medicaid but cannot afford to buy private health coverage.
With Parkland KIDSfirst, you and your child can go to health education classes to learn how to treat certain medical conditions, such as diabetes and asthma.
Parkland CHIP children have healthcare for 12 months. Parents must re-enroll every 12 months for coverage to continue.
Perinate & Newborn Services
If you are pregnant, a Texas resident, you do not have insurance, and you cannot get Medicaid, you may be able to get perinatal coverage from Parkland CHIP.
This coverage is for your unborn baby including your labor with delivery, and your baby’s health and medical services for its first months of life.
Enrollment fees are $50 or less per family, per year. Co-pays range from $3-$35 depending on income.
You make copayments for medical services or prescription drugs to the healthcare provider when you get service. There are no copayments for preventive services such as well-child or well-baby visits or for immunizations (shots).
There are no co-pays for services covered by CHIP Perinate.
Frequently Asked Questions
We have special services for people who have trouble reading, hearing, seeing, or speak a language other than English or Spanish.
Please call member services at 1-888-814-2352 (TTY 7-1-1) to contact interpreter services.
Once you have chosen Parkland Community Health Plan, your next step is to select who will provide the majority of healthcare services to you. Your primary care physician (PCP) will be the one you call when you need medical advice, when you are sick, and when you need preventive care such as immunizations. Each member may select his or her own PCP.
You will select a PCP from PCHP’s extensive network of family or general practitioners and pediatricians. The selection of a PCP is crucial for immediate access to acute and preventive care.
PCHP makes every effort to provide new members with ID cards as quickly as possible. During the time of enrollment processing, members and providers may verify eligibility through PCHP’s secure web portals.
To learn more about your ID card.
If you go to the doctor’s office without your member ID card, you can tell them you’re with Parkland Community Health Plan. The doctor’s office will call us to verify your information.
You can also view your ID card on our member portal. Do your best to bring your card with you to every appointment.
To access your secure member portal by using the Member Login link. This is a secure web portal where you can request an ID card, ask to change your PCP, file a complaint, or ask a question.
One of our main goals is to help you stay as healthy as possible. The HRA is one way we do this. It’s a series of easy questions about your health and lifestyle.
Filling out the HRA is easy, and should take less than 15 minutes to complete.
Log into your member portal and complete the "Children and Adults Health Survey" or "Pregnant Moms Health Survey".
If you need help with a problem or have a complaint, please call our Member Services at 1-888-814-2352. You can also send a written complaint, or a Member Services advocate can write down your complaint for you.
Parkland Community Health
Attention: Member Advocate
P. O. Box 560347
Dallas, TX 75356
For more information on the process, timeframes, and next steps, visit Complaints & Appeals.
What is prior authorization?
Under medical and prescription drug plans, certain medications may need approval from your health insurance carrier, before they’re covered.
What types of medications typically need approval?
- Those that may be unsafe when combined with other medications
- Have lower-cost, equally effective alternatives available
- Should only be used for certain health conditions
- Are often misused or abused
- Drugs often used for cosmetic purposes
- Medications that require approval will only be covered by your plan if your doctor requests and receives approval from your health insurance company.
What’s the difference between prior authorization and pre-authorization?
None, these terms mean the same thing and are used interchangeably. However, most insurance companies will use the term “prior authorization” instead of “pre-authorization.”
How does the prior authorization process work?
Prior authorizations for prescription drugs are handled by your doctor’s office and your health insurance company. Your insurance company will contact you with the results to let you know if your drug coverage has been approved or denied, or if they need more information.
If you are unhappy with your prior authorization decision, you or your doctor can ask for a review of the decision. Or, your doctor may prescribe a different but equally effective medication. In some instances, your health insurance company may recommend you try an alternative medication that’s less costly, but equally effective, before the medication your doctor originally prescribed can be approved.
Learn more at Providers Prior Authorizations
Call toll-free to talk to someone if you need help right away. You do not need a referral for mental health or substance abuse services.
CHIP Perinate: 1-888-814-2352
English/Spanish interpreter services available 24 hours a day, 7 days a week
As a Medicaid STAR member, you have access to the following extra benefits including:
- 24-Hour Nurse Helpline
- Extra vision benefits
- Extra dental benefits
- Free sports and school physicals
- Free cell phone*/
- Gym membership
- Personal visits for pregnant women
- Member paid rewards programs
- And more…