Parkland Members

Annual Texas Medicaid Renewal

If you’re a Texas STAR Medicaid member, your benefits will expire every year – and you’ll need to take action to renew them. Here’s what you need to know to avoid a lapse in coverage. 

All Medicaid members must renew their coverage every 12 months.

Healthfirst Medicaid Star Member Complaints And Appeals

How will I know when it’s time to renew?

You’ll get a notice in the mail from the Texas Health and Human Services Commission (HHSC) when it’s time to renew. If you signed up for electronic notices, you will get an email or text telling you that a letter was posted to your account.

You can also log into your account and click Select Details for your case. If it’s time for you to renew your benefits, it will say Yes in the Time to Renew column.

When it’s time to renew, be sure to respond promptly. If you don’t renew on time, you’ll have to complete a new application, and there may be a lapse in your coverage.

Do you have CHIP coverage? CHIP members are also required to renew their coverage every 12 months.

Take Action Now!

take action keyboardFollow these three easy steps:

  1. Visit Create an account if you don't already have one.
  2. Gather the Necessary Documents. See the section below for the full list of documents you may need to provide.
  3. Complete and Submit the Renewal Form.

What if I lose my coverage?

You can still reapply! If you reapply within 60 days of the date you lost coverage and you’re still eligible, you’ll return to Parkland Community Health Plan.

Documents Needed

You must provide all the information requested in the application to renew your Medicaid coverage. If you don’t, your coverage will end soon. Be sure to have these items ready when completing the renewal process. 



Proof of your age (birth certificate or driver’s license) and citizenship. Resident card (I-551), arrival/departure form (I-94), or papers from U.S. Citizenship and Immigration Services.

Taxreturn (1)


Proof of all sources of income from the last 60 days (pay stubs or tax return, Social Security, Supplemental Security Income, veteran’s benefits, retirement accounts, and any other income).



Proof you live in Texas (rent receipts or landlord statements, a copy of your mortgage, utility bill, recent mail addressed to you at your current address)

2 Ways to Renew for Texas Medicaid

Step 1

Step 2

Renew Online

Renew Online

Send Renewal Packet by Mail

Form Help

Still have questions?

Call 2-1-1

Renew Online

Renew Online

Send Renewal Packet by Mail

Form Help

Still have questions?

Call 2-1-1

Frequently Asked Questions

Yes! If you need help renewing your Medicaid or CHIP benefits, click here to request an appointment with a PCHP team member. They can help answer your questions about:

  • How to complete your application.
  • What items are needed to complete the application.
  • What happens after you submit your application.

The best way to complete your renewal is online at You can also submit your application, renewal form, and requested information by:

  • Calling 2-1-1 and choosing Option 2 after picking a language.
  • Visiting a local office or a community partner. To find an HHSC office or a community partner, visit, or call 2-1-1 and choose Option 2 after picking a language.

When you renew your benefits, you will be asked to share information about:

  • Who you are (identity).
  • Money you get (income).
  • Costs you pay (expenses).
  • Things you paid for and own (assets).

If your income or expenses have changed, you will need to provide proof of the changes. Examples of proof include:

  • Copies of paychecks.
  • Bills you pay.
  • Benefit award letters.
  • Bank and other account statements.

If you do not provide all of the requested information, your coverage may be delayed.

Yes, you still need to renew. If you do not have any changes, select “No Changes” in each part of the application. 

Call 2-1-1 to make sure that HHSC has your current address.

HHSC will review your application. They may ask about information that is missing or can’t be found from other sources. If you are still eligible, you will get a notice from HHSC that says your Medicaid eligibility is renewed.

During the Medicaid renewal process, HHSC will decide if you are eligible for other HHSC health care programs, such as Healthy Texas Women (HTW) and the Children’s Health Insurance Program (CHIP).

  • Health Insurance Marketplace.

If HHSC determines you are no longer eligible for Medicaid, you may receive information about other health insurance options, including the Health Insurance Marketplace. As federally required, members’ applications are sent automatically to the Marketplace if they are not eligible for medical coverage through HHSC. You can go to or call 1-800-318-2596 to learn more or find someone to help you with your application.

  • Primary Health Care Services.

HHSC’s Primary Health Care (PHC) Services Program works with clinic sites across Texas to ensure eligible Texas residents can get comprehensive primary health care services to prevent, detect, and treat health problems. The PHC Services Program serves men, women, and children. Visit this website to see if you or someone you know is eligible and find out how to apply for services.

  • Family Planning Program.

HHSC’s Family Planning Program (FPP) is offers women’s health and family planning services to eligible women and men in Texas. Visit to see if you or someone you know is eligible and find out how to apply.

  • Mental Health Services.

HHSC works with 37 local mental health authorities and two local behavioral health authorities to deliver mental health services in communities across Texas. HHSC will not deny you mental health services, and the charge for services is based on your ability to pay. Visit to learn more and find services in your area.

  • HIV Medication Program.

You can get help with your medications through the Texas HIV Medication Program (THMP) or Patient Assistance Programs (PAPs). Through these programs, prescription medications may be available at low or no cost for people who do not have insurance or are underinsured. Your local community organization may also be able to help you find other local resources for your medications and HIV care. For more information about THMP, click here.

Create an account at so you can view your account information, update your contact information, submit a renewal, and respond to requests from HHSC. You can also sign up for electronic alerts and reminders, such as text and email messages, to stay informed about your case.

To reset your password, follow the steps below:

  1. Click “Log In” at the top of the page.
  2. Click “Forgot password?”.
  3. Enter your username.
  4. Answer the security questions you created when setting up your account.

If you answer your security questions correctly, you can create a new password. If you can’t answer the security questions correctly, call 2-1-1 or 1-877- 541-7905 for assistance. After you pick a language, choose Option 2.

Due to strict security and privacy rules, we can’t view or change your security questions.

If you are unable to reset your password online, please do one of the following:

  • Call 2-1-1 or 1-877-541-7905. After you pick a language, choose Option 2.
  • Go to an HHSC benefits office. You will need to show proof of your identity, like a driver’s license or other photo ID.