Phone Directory

Contact Provider Customer Service for important details about our clinical programs and guidelines as well as resources to assist you with coding, billing practices, and improving patient care quality.

Parkland HEALTHfirst - Medicaid STAR
1-888-672-2277

Parkland KIDSfirst - CHIP/CHIP Perinate
1-888-814-2352

8 am - 5 pm CST, Monday - Friday (except state holidays)

Email: TXProviderEnrollment@aetna.com

Our members are our number one priority. You can count on our helpful, bilingual staff to listen to your concerns and assist you to get the quality healthcare you and your child deserve. Interpretive services are available and we can provide any information in English and Spanish.

Parkland HEALTHfirst - Medicaid STAR
1-888-672-2277

Parkland KIDSfirst - CHIP/CHIP Perinate
1-888-814-2352

TTY Line: 1-800-735-2989

8 am - 5 pm CST, Monday - Friday (except state holidays)

Email: PCHPrequests@phhs.org

Call to get information or ask questions about the program, benefits or to choose a health plan.

1-800-964-2777
TTY Line: 1-800-735-2889
8 am - 5 pm CST, Monday - Friday (except state holidays)

Parkland Community Health Plan has a Nurse Advice Line available 24 hours a day, 7 days a week. Nurses can help you with medical advice, such as what to do for a common cold or how to care for a loved one released from the hospital.

Parkland HEALTHfirst - Medicaid STAR
1-888-667-7890 or 214-266-8773

Parkland KIDSfirst - CHIP/CHIP Perinate
1-800-357-3162 or 214-266-8766

TTY Line: 1-800-735-2989

Interpretive services are available. For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989. If you have an emergency, please call 911.

Go to the nearest emergency room or call 9-1-1.

Call toll-free to talk to someone if you need help right away. You do not need a referral for mental health or substance abuse services.

STAR/CHIP: 1-800-945-4644
CHIP Perinate: 1-888-814-2352
English/Spanish interpreter services available 24 hours a day, 7 days a week
https://www.beaconhealthoptions.com/members/login/

If you disagree with the health plan’s decision, you can ask for a state fair hearing. You must ask for a fair hearing within 150 days of the date on the health plan’s appeal resolution letter.

Call: 1-888-672-2277
Fax: 877-223-4580

Prescription drugs are a covered benefit of the Medicaid and CHIP Programs. Community First administers this benefit with the Texas Medicaid/CHIP Vendor Drug Program and our Pharmacy Benefit Manager, Navitus Health Solutions.

Toll Free: 1-877-908-6023
BIN# 610602
Claim PCN: MCD STAR
Claim Group: PHS and CHIP / PHC
361 Integrity Drive, Madison, WI 53717
https://www.navitus.com/members

DentaQuest
STAR/CHIP: 1-800-516-0165
CHIP Perinate: 1-800-508-6775
8 am - 7 pm CST, Monday - Friday (except state holidays)
http://www.dentaquest.com/

MCNA Dental
1-800-494-6262
8 am - 7 pm CST, Monday - Friday (except state holidays)
http://www.mcnatx.net/welcome

Vision services are provided by Superior Vision. For more information please call Superior Vision at 1-800-879-6901.