Phone Directory

Contact Provider Customer Service for important details about our clinical programs and guidelines as well as resources to assist you with coding, billing practices, and improving patient care quality.

Parkland HEALTHfirst - STAR Medicaid

Parkland KIDSfirst - CHIP/CHIP Perinate

8 am - 5 pm CST, Monday - Friday (except state holidays)

Our members are our number one priority. You can count on our helpful, bilingual staff to listen to your concerns and assist you to get the quality healthcare you and your child deserve. Interpretive services are available, and we can provide any information in English and Spanish.

Parkland HEALTHfirst - STAR Medicaid 

Parkland KIDSfirst - CHIP/CHIP Perinate

TTY Line: 1-800-735-2989

8 am - 5 pm CST, Monday - Friday (except state holidays)


Call to get information or ask questions about program benefits, or to choose a health plan.

TTY Line: 1-800-735-2889
8 am - 5 pm CST, Monday - Friday (except state holidays)

Parkland Community Health Plan has a Nurse Line available 24 hours a day, 7 days a week. Nurses can help you with medical advice, such as what to do for a common cold or how to care for a loved one released from the hospital.

Parkland HEALTHfirst - STAR Medicaid 
1-888-667-7890 or 214-266-8773

Parkland KIDSfirst - CHIP/CHIP Perinate
1-800-357-3162 or 214-266-8766

TTY Line: 1-800-735-2989

Interpretive services are available. For members who are deaf or hard of hearing, you can call us toll-free at 1-800-735-2989. If you have an emergency, please call 9-1-1.

Go to the nearest emergency room or call 9-1-1.

Call toll-free to talk to someone if you need help right away. You do not need a referral for mental health or substance abuse services.

STAR/CHIP: 1-800-945-4644
CHIP Perinate: 1-888-814-2352
English/Spanish interpreter services available 24 hours a day, 7 days a week

state fair hearing is when the Texas Health and Human Services Commission (HHSC) directly reviews our decisions with your medical care.

You can also ask for an external medical review where independent healthcare experts review your request to receive services. This review is an optional, extra step you can take to get your case reviewed for free before your state fair hearing. It doesn’t change your right to a state fair hearing. 

Request a state fair hearing and external medical review by either:

Prescription drugs are a covered benefit of the Medicaid and CHIP Programs. Community First administers this benefit with the Texas Medicaid/CHIP Vendor Drug Program and our Pharmacy Benefit Manager, Navitus Health Solutions.

Toll Free: 1-877-908-6023
BIN# 610602
Claim Group: PHS and CHIP / PHC
361 Integrity Drive, Madison, WI 53717

STAR/CHIP: 1-800-516-0165
CHIP Perinate: 1-800-508-6775
8 am - 7 pm CST, Monday - Friday (except state holidays)

MCNA Dental
8 am - 7 pm CST, Monday - Friday (except state holidays)

UnitedHealthcare Dental
8 am - 5 pm CST, Monday - Friday (except state holidays)

PCHP offers vision care through Avēsis. To find or change your eye doctor, call their Member Services at 1-866-678-7113 or go to their website. If you are a provider, please call 1-866-563-3591.

PCHP offers nonemergency medical transportation to all HEALTHfirst members. Members must use Access2Care to set up medical transportation at least two workdays before your appointment to schedule a trip. English/Spanish interpreter services available, TTY 7-1-1.

PCHP now offers telehealth services at no cost for all HEALTHfirst and KIDSfirst members age 0-21. This includes easy, convenient access to pediatricians through a partnership with telehealth provider KidzDocNow. Members can talk to a provider from 7am to 11pm, seven days a week.

Telehealth is great for:

  • Upset stomach and other digestive issues
  • Cold and flu symptoms
  • Prescription refills
  • Questions about nutrition and exercise
  • Questions about newborn health or breastfeeding
  • Mental health concerns

To use telehealth services, visit You can also download the free mobile app for Android or iOS devices (search for “KidzDocNow” in the Google Play or Apple App store).