African American mom looking at cell phone with daughter.

Contact Us

As a member of Parkland Community Health Plan, you can call Member Services if you have questions about your health plan. You can also call if you need help finding a doctor, scheduling an appointment, getting a new ID card or accessing benefits and services your health plan, services, benefits and more.

For Emergency Services, dial 9-1-1 or go to the nearest emergency room.

Parkland HEALTHfirst - STAR Medicaid: 1-888-672-2277
Parkland KIDSfirst - CHIP/CHIP Perinate: 1-888-814-2352
8 am - 5 pm CST, Monday - Friday (except state holidays)

Parkland Community Health Plan
Attn: Member Services
P.O. Box 560307
Dallas, TX 75356-9005

We appreciate you contacting Parkland Community Health Plan. Our member services team operates Monday-Friday from 8am-5pm. Someone will connect with you within two business days.

If you’re receiving this during operating hours and would like to talk to someone now, please call us at HEALTHfirst (Medicaid STAR) 1-888-672-2277 or KIDSfirst (CHIP/CHIP Perinate) 1-888-814-2352.

If this is a medical emergency, please go to the nearest hospital or call 9-1-1.

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