The best care for your family.
We help our members get the care and services needed to get and stay healthy.
Our Community Partners
At Parkland Community Health Plan, when we think of healthcare it extends far beyond visits to physician offices. We look at the member and their entire lifestyle to find ways to help each person along in their wellness journey. In doing so, we strive to partner with local organizations to help create a holistic wellness experience for our members. Learn more about how to partner with us.
Do I Qualify?
Parkland Community Health Plan offers services through “managed care,” where members choose a health plan and its network of doctors. View the state qualifications and who can apply for Medicaid and CHIP services.
Already a Member?
As a member of Parkland Community Health Plan, you are part of a family who cares about helping you find quality medical care. We offer benefits and services designed to help members manage illnesses and health conditions.
STAR For pregnant women, children, and anyone who gets TANF.
CHIP For children age 18 and under who are not eligible for Medicaid and don’t have health coverage.
CHIP Perinate For unborn children of pregnant women who are not eligible for Medicaid and don’t have health coverage.
Are You a Provider?
Contracted providers are an essential part of delivering quality care to our members. We value our partnership and appreciate the family-like relationship that you pass on to our members.
Working Together for Better Outcomes
Parkland Community Health Plan was started in 1999 by Parkland Health & Hospital System as a managed care organization to provide services for Texas Medicaid STAR and Children’s Health Insurance Program (CHIP) recipients.
Our service area covers Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall counties, where members can seek care at more than 6,000 doctors and specialists and over 40 hospitals and urgent care centers.
Call Member Services or Provider Customer Service at:
HEALTHfirst - Medicaid STAR 1-888-672-2277
KIDSfirst - CHIP/CHIP Perinate 1-888-814-2352
Available from 8 am to 5 pm CST, Monday - Friday (except state holidays). Leave a voice message during non-business hours and on weekends. TTY 2-1-1. Members can get oral interpretation services and information in other formats, another language or format including audio, Braille, or large print free of charge.
Our 24-hour Nurse Line gives you fast, free medical advice, anytime day or night. For emergencies, call 9-1-1.
- HEALTHfirst - Medicaid STAR 1-888-667-7890
- KIDSfirst - CHIP/CHIP Perinate 1-800-357-3162
- TTY 1-800-735-2989
Your pharmacy benefits include a wide range of prescription and over-the-counter (OTC) drugs through Navitus Health Solutions; call 1-877-908-6023.
Beacon Health Options is here to help you with behavioral health treatment for depression, anxiety, marriage and family problems, or alcohol and drug abuse. English/Spanish interpreter services available 24 hours a day, 7 days a week.
- HEALTHfirst - Medicaid STAR 1-800-945-4644
- KIDSfirst - CHIP 1-800-945-4644
- KIDSfirst - CHIP Perinate 1-888-814-2352
Members age 20 and younger can get dental benefits through a dental managed care organization. Call your dental plan to find a dentist and learn about covered services:
- DentaQuest: 1-800-516-0165
- MCNA Dental: 1-800-494-6262
PCHP offers vision care through SuperiorVision. To find or change your eye doctor, call SuperiorVision at 800-879-6901 or go to their website.
For Medicaid and CHIP information, the Enrollment Broker number is 1-800-964-2777, TTY 7-1-1. Available from 8 am to 8 pm CST, Monday - Friday (except state holidays).
If you disagree with the health plan’s decision, you can ask for a state fair hearing. You must ask for a fair hearing within 150 days of the date on the health plan’s appeal resolution letter. Call Member Services at 1-888-672-2277.