Need a ride to the doctor?

PCHP offers nonemergency medical transportation (NEMT) to all STAR Medicaid members. Members must use Access2Care to set up medical transportation.

NEMT includes free rides to and from the doctor, dentist, hospital, drugstore, or other Medicaid service providers. If you need a ride, PCHP may be able to help with:

• Public transportation, like the city bus.
• Money to buy gas.
• A taxi or van service.
• Commercial transit, like a bus or plane.

Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.

• Phone reservations, press 1. Monday-Friday, 8 am – 5 pm (CT)
• Where’s My Ride, press 2. Monday-Saturday, 5 am – 7 pm (CT)

When you schedule a trip, you’ll need to provide:

• Your Medicaid ID number
• Your address
• Your phone number
• The date and time that you need the ride
• Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent

Need a ride to the grocery store?

STAR Medicaid members can schedule one free ride per month to a local grocery store, food bank, WIC office, or Medicaid renewal appointments. 

Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.

Limit one ride a month per house in the Dallas Service Area; English/Spanish interpreter services available.