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Help for PCHP Members Affected by Severe Weather

This week’s winter storm could cause problems across North Texas. If you are a member of Parkland Community Health Plan, there are services available to help you.

For medical emergencies, call 9-1-1. For information on evacuations, shelters, and recovery assistance, call 2-1-1.

Call Member Services if you need to

  • Get an emergency prescription refill.
  • Replace necessary medical equipment, services, or supplies.
  • Get a new copy of your PCHP Member ID card.
  • Speak with a registered nurse 24 hours a day, 7 days a week.
  • Find a doctor in your area.
  • Get help dealing with stress or depression.

PCHP members who may need to replace medical equipment, services, or supplies should do so through any available supplier. If you cannot find a supplier, call Member Services to find one for you.

HEALTHfirst STAR Medicaid

1-888-672-2277

KIDSfirst CHIP/CHIP Perinate

1-888-814-2352

Access2Care Transportation

1-833-931-3844

24-Hour Nurse Line

HEALTHfirst STAR Medicaid: 1-888-667-7890

KIDSfirst CHIP/CHIP Perinate: 1-800-357-3162

  • To check on loved ones and neighbors affected by the storm, visit the Red Cross Contact Loved Ones webpage.
  • Please drive carefully over bridges and elevated areas, and leave plenty of time to get to work. Be aware of possible delays with public transportation (DART, TRE, etc.).

Snow and ice events can make driving and walking dangerous. They can also cause power outages, slow-moving traffic, and longer drive times. Below are some things you can do to prepare:

  • Keep your car in working order.
  • Check the battery and tires, and fill up with fuel before an ice or snow event.
  • Keep a blanket, drinking water, and a flashlight in your vehicle.
  • Have a cell phone car charger in your vehicle.

If you have any life-sustaining medical devices that run on electricity, call your local electric company to let them know and see whether accommodations can be made.

It helps to plan ahead so you can be prepared for a weather emergency. Doing so can help save your life and the lives of your family members. Follow these steps to keep you and your family safe.

  1. MAKE AN EMERGENCY PLAN
    Decide what family members will do during the storm. Know where everyone will meet if you split up. Write down emergency contacts and your family’s important personal information. Remember, family members with disabilities and special needs will need extra help. The State of Texas Emergency Assistance Registry (STEAR) can help. For more information or to sign up, go to https://tdem.texas.gov/stear/ or call 2-1-1 or 1-877-541-7905 (Texas Information and Referral Network).
  2. MAKE AN EMERGENCY KIT
    Texas Prepares has a full list of supplies you and your family may need at https://texasready.gov/. Remember to pack medical items for family members with disabilities or special needs.
  3. KEEP THESE HELPFUL PHONE NUMBERS AVAILABLE
    Evacuation Information: 2-1-1
    FEMA: 1-800-621-3362
    SNAP Food Benefits: 1-877-541-7905 or 2-1-1
    American Red Cross: 1-800-733-2767
    Roadside Help 1-800-525-5555
    TxDOT Statewide Road Conditions & Closures 1-800-452-9292
    Relay Texas (hearing and seeing disabilities) 1-800-735-2989
  4. LEARN MORE ABOUT HOW TO PREPARE
    National Weather Service
    Department of Homeland Security
    Storm Safety Tips