How to Get Help During a Mental Health Crisis
February 28, 2025
If you need immediate help, call 9-1-1 or go to the nearest emergency room. Feeling suicidal? Call the 9-8-8 Lifeline.
If you or someone you know is having a mental health crisis, it’s important to get help as soon as possible. It is also a good idea to plan ahead so you’ll know what to do in an emergency. See below for some resources to help you get prepared and respond quickly when needed.
Local and National Behavioral Health Resources
Carelon Behavioral Health Services
Get connected to counseling and emergency support.
1-800-945-4644
Plan.CarelonBehavioralHealth.com
PCHP Member Services
Call if you have questions about PCHP. We can help members find a doctor or make an appointment.
STAR Medicaid: 1-888-667-7890
CHIP/CHIP Perinate: 1-800-357-3162
ParklandHealthPlan.com
Mobile Crisis Outreach Team (MCOT)
Local crisis assessment and intervention. Phone and face-to-face help available 24/7.
1-866-260-8000
mhadallas.org
Southern Area Behavioral Healthcare
Emergency mental health services, available on a walk-in basis.
972-283-9090
sabhc.org
Be Prepared: Create a Mental Health Crisis Plan
Fill out a crisis plan for yourself or a loved one before an emergency happens. That way, your support system will know what to do in an emergency. You can create the plan on your own, with a mental health professional, or with loved ones.
Earn Rewards for Behavioral Health Follow-Up Care
PCHP’s STAR and CHIP members can earn rewards for completing a behavioral health follow-up visit after being hospitalized for a behavioral health diagnosis:
- $30 reward value for completing a follow-up visit within 7 days after hospitalization.
- $20 reward value for completing a follow-up visit 8–30 days after hospitalization.
