Need a ride to the doctor?

PCHP offers nonemergency medical transportation (NEMT) to all STAR Medicaid members. Members must use Access2Care to set up medical transportation.*

*Excludes CHIP and CHIP Perinate.

NEMT includes free rides to and from the doctor, dentist, hospital, drugstore, or other Medicaid service providers. If you need a ride, PCHP may be able to help with:

• Public transportation, like the city bus.
• Money to buy gas.
• A taxi or van service.
• Commercial transit, like a bus or plane.

Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.

• Phone reservations, press 1. Monday-Friday, 8 am – 5 pm (CT)
• Where’s My Ride, press 2. Monday-Saturday, 5 am – 7 pm (CT)

When you schedule a trip, you’ll need to provide:

• Your Medicaid ID number
• Your address
• Your phone number
• The date and time that you need the ride
• Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent

Need a ride to the grocery store?

STAR Medicaid members can schedule one free ride per month to a local grocery store, food bank, WIC office, or Medicaid renewal appointments. 

Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.

Limit one ride a month per house in the Dallas Service Area; English/Spanish interpreter services available.