Extra Help Getting a Ride
STAR members can schedule one free ride per month to a local grocery store, food bank, WIC office, or Medicaid renewal appointments.
Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.
- Phone reservations, press 1. Monday-Friday, 8 am – 5 pm (CT)
- Where’s My Ride, press 2. Monday-Saturday, 5 am – 7 pm (CT)
Limit one ride a month per house in the Dallas Service Area; English/Spanish interpreter services available.
When you schedule a trip, you’ll need to provide:
- Your Medicaid ID number
- Your address
- Your phone number
- The date and time that you need the ride
- Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent