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Extra Help Getting a Ride

STAR members can schedule one free ride per month to a local grocery store, food bank, WIC office, or Medicaid renewal appointments. 

Call 1-833-931-3844 (TTY 7-1-1) to schedule a trip. Calls are answered Monday through Saturday from 5 am – 7 pm. You must schedule your pickup at least two workdays before you need the ride.

  • Phone reservations, press 1. Monday-Friday, 8 am – 5 pm (CT)
  • Where’s My Ride, press 2. Monday-Saturday, 5 am – 7 pm (CT)

Limit one ride a month per house in the Dallas Service Area; English/Spanish interpreter services available.

When you schedule a trip, you’ll need to provide:

  • Your Medicaid ID number
  • Your address
  • Your phone number
  • The date and time that you need the ride
  • Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent

Need a ride to the doctor?

Nonemergency medical transportation (NEMT) is also available for PCHP’s STAR members. To learn more, click the button below.