How to Get Help During a Mental Health Crisis

If you need immediate help, call 9-1-1 or go to the nearest emergency room. Feeling suicidal? Call the 9-8-8 Lifeline.

If you or someone you know is having a mental health crisis, it’s important to get help as soon as possible. It is also a good idea to plan ahead so you’ll know what to do in an emergency. See below for some resources to help you get prepared and respond quickly when needed.

Local and National Behavioral Health Resources

PCHP Member Services
PCHP’s Behavioral Health team is here to help PCHP members manage their mental health and substance use disorders.

STAR: 1-888-672-2277
CHIP/CHIP Perinate: 1-888-814-2352
TTY Line: 7-1-1
8 am - 5 pm CST, Monday - Friday (except state holidays)

If you are having a mental health crisis, please call our Behavioral Health Crisis Line at 1-844-603-1134 (available 24 hours a day, 7 days a week).

Mobile Crisis Outreach Team (MCOT)
Local crisis assessment and intervention. Phone and face-to-face help available 24/7.
1-866-260-8000
mhadallas.org

Southern Area Behavioral Healthcare
Emergency mental health services, available on a walk-in basis.
972-283-9090
sabhc.org

Be Prepared: Create a Mental Health Crisis Plan

Fill out a crisis plan for yourself or a loved one before an emergency happens. That way, your support system will know what to do in an emergency. You can create the plan on your own, with a mental health professional, or with loved ones.

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Earn Rewards for Behavioral Health Follow-Up Care

PCHP’s STAR and CHIP members age 6 and older can earn rewards for completing a behavioral health follow-up visit after being hospitalized for a behavioral health diagnosis:

• Reward for completing a follow-up visit within 7 days after hospitalization.
• Reward for completing a follow-up visit 8–30 days after hospitalization. 

Benefits and value-added services were current at the time of publication. Click here for the current list.