Nonemergency Medical Transportation (NEMT)

PCHP offers nonemergency medical transportation to all STAR members. Members must use MTM Health to set up medical transportation at least two workdays before your appointment to schedule a trip. English/Spanish interpreter services available, TTY 7-1-1.

• Phone reservations: 1-833-931-3844 Mon-Fri, 8 am-5 pm (CT)
• Where’s My Ride: 1-833-931-3844 Mon-Sat, 5 am-7 pm (CT)

You or your child may be able to get free transportation to and from the doctor, dentist, hospital, drugstore, or other Medicaid service providers.

NEMT options may include:

• Public transportation, like the city bus
• Money to buy gas
• A taxi or van service
• Commercial transit, like a bus or plan

To schedule a trip for yourself or your child, you will need to provide:

• The Medicaid ID number of the person with the appointment
• The address of your pickup location
• Your phone number
• The name of the medical professional you or your child will be seeing
• The date and time of the appointment
• Any unique needs you may have, like using a wheelchair or walker, so the right vehicle can be sent

Get a little extra with PCHP

PCHP offers a value-added service that allows STAR members to schedule one free ride per month to a local grocery store, food bank, WIC office, or Medicaid renewal appointment.

Check out our Value-Added Services.